AFFORDABLE CONNECTIVITY PROGRAM

 

 

 

ATTENTION:

January 18, 2024

Dear Affordable Connectivity Program Customer,

We regret to inform you that funding for the Affordable Connectivity Program (ACP) is expected to be exhausted at the estimated date of April 2024.  This means April may be final month in which ACP will be funded.  The FCC’s Wireline Competition Bureau should have an announcement made in late February with a definitive date.

What does this mean for you, the Adams Broadband customer who receives the ACP benefit?  It will mean that your April 2024 bill may mark the last month that you will receive the ACP discount on your Adams Cable Service bill.

When you applied for the ACP discount with Adams Broadband, you agreed to continue receiving the internet service under the normal policies when ACP ended.  You have the right to cancel or downgrade your internet service, but you will have to contact us if you wish to do so.  You may call us at (570)282-6121 or email us at frontdesk@echoes.net.  We have representatives available 7 days a week, 24 hours a day.

For more information regarding the wind down of ACP, please visit http://www.AffordableConnectivity.gov and www.fcc.gov/acp.  You can also contact ACP Support at 877-384-2575 for information about your benefit.

We will send out another notification as more information becomes available.

Respectfully,

Adams Cable Service    

 

Check Our Service Area

 
19 N Main St,
Carbondale, PA 18407
 


Customer Support 24/7

Office HoursMonday – Friday : 8:00AM – 4:30PM
Saturday : 8:00AM – 4:30PM

 

What Customers Are Saying

Ken came out to swap out a faulty modem box, but also checked connections, checked switches and wifi “stuff” and thoroughly made sure all is working well. Extremely polite gent. But that is what Adams Cable peeps are. Kudos to Ken

LUCIA LAKE HENRY, PA

Customer service has been above and beyond. The installer was kind and explained what I needed to know in an understandable way. Great Employee. He represents Adams Cable very well.

KAREN PORT CRANE, NY

This afternoon something different popped up on my TV screen and I didn’t know how to remove it. I called Adams and spoke with Beth and she calmly walked me through each step. Anytime time I have called for help, they are all very helpful, kind and knowledgeable.

MARIA JEFFERSON TWP, PA

We want to thank you for your outstanding service. When in Florida we have had to deal with Spectrum. They could learn a lot from you! After a lightning strike, we were left without phone, TV, or internet connection. I called your office the next morning and the tech arrived within the hour. The tech was fast and efficient and had us up and running in record time.

JOYCE NICHOLSON, PA