How can I sign up for the Emergency Broadband program?

Enrollment opens on Wednesday, May 12, 2021 by visiting getemergencybroadband.org

You need to go online to enroll in this FCC program and receive confirmation that you are eligible. The website to verify eligibility is getemergencybroadband.org. Once you are confirmed and receive your National Verifier ID Number you would go to adamscable.com to fill out an e-statement giving Adams Cable permission to verify your status. Once the e-statement is complete someone from Adams Cable Service will reach out to you to confirm your information and activate the discount on your internet account.

If you do not have internet access, the FCC will mail you paperwork to become eligible.

FCC Phone number to request forms:
1-888-CALL FCC (225-5322)

Address to mail in completed forms for approval:
Emergency Broadband Support Center
Po Box 7081
London, KY 40742

When can I sign up for the Emergency Broadband Benefit?

You can sign up as of May 12th.

Do I receive the funds directly each month?

No. The Emergency Broadband Benefit provides a monthly discount on broadband service of up to $50 per eligible household Adams Cable Service, like all participating broadband service providers, will receive the funds directly from the Emergency Broadband Benefit Program

Who is eligible?

A household is eligible if one member of the household:
1) Qualifies for the Lifeline program;
2) Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 or 2020-2021 school year;
3) Received a Federal Pell Grant during the current award year;
4) Experienced a substantial loss of income since February 29, 2020 and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers

Can I apply if I have a past due balance with a provider?

Yes. Eligible customers with a past due balance or a balance in collections are eligible for the benefit and can set up an internet only account.

Can I sign up for the EBB if I am already a customer or if I was a customer in the past?

Yes. The benefit is available to eligible new, prior, and existing customers of participating providers.

Can my roommate and I each get a monthly discount?

The Emergency Broadband Benefit Program is limited to one monthly service discount per household, which is defined as any individual or group of individuals who are living together at the same address and share income and expenses. A single residence shares an electric supply, if there is only one electric box it is only one household therefore qualifies for only one benefit.

What is Lifeline and how do I qualify?

Lifeline is the FCC’s program to help make communications services more affordable for low-income consumers. To participate in the Lifeline program, consumers must either have an income that is at or below 135% of the Federal Poverty Guidelines or participate in certain federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Federal Public Housing Assistance, Supplemental Security Income, or the Veterans and Survivors Pension Benefit. You can see if you are eligible by reviewing the information available at lifelinesupport.org (click "Do I Qualify?"). Adams Cable Service does not meet the criteria to participate in the Lifeline program, if you qualify for Lifeline you also qualify for the EBB program.

Can I receive both the EBB and Lifeline benefits at the same time?

Yes. You can also combine these benefits with other state and local benefits where available. They can be applied to the same qualifying service or separately to a Lifeline service and an Emergency Broadband Benefit Program service with the same or different providers. For example, an eligible household could have a Lifeline-supported mobile phone service and a separate home broadband service that is supported through the Emergency Broadband Benefit.

Everyone at my child’s school receives breakfast and lunch at no cost. Do we qualify?

Yes. Households with a student enrolled in a school or school district where every student receives this benefit are eligible for the Emergency Broadband Benefit Program. This does not make enrollment in the program automatic. You must take the steps in order to enroll.

I live in a multi-unit dwelling (e.g. apartment) and we pay the property manager/landlord a monthly fee for our internet. Can I get the EBB?

Yes. If you qualify for the Emergency Broadband Benefit, talk to your property manager/landlord and ask that they work with their broadband service provider to learn more about the benefits that might be available to you and other eligible residents.

How much does broadband service cost?

The Emergency Broadband Benefit Program provides a monthly discount for broadband service up to $50 per eligible household. The discount will be applied to your broadband service, but the ultimate cost to you will depend on the eligible plan you select from a participating provider.

Can I upgrade my current plan to take advantage of the full $50 per month?

Adams Cable is allowing EBB participants to upgrade their internet speeds if they so choose. However, the customer is responsible for any monthly bill amount over $50.

If service plan I pick is $40 per month, do I get extra money?

No. The provider is only reimbursed for the cost of the plan up to $50 per eligible household.

If the plan I pick is more than the monthly discount for broadband service, do I pay the extra myself?

Yes. You are responsible for any amount over $50 per month for broadband service under the Emergency Broadband Benefit.

I currently subscribe to a bundle of services that includes internet, TV, and phone. Can I apply EBB to my monthly bill?

The Emergency Broadband Benefit can be applied to the cost of a bundle that includes broadband. If your bundle also includes a TV service or phone, you will be responsible for that portion of your bill, as well as any internet services that are above the monthly EBB discount.

How long will the Emergency Broadband Benefit Program last?

The Emergency Broadband Benefit Program is an emergency program developed in response to the COVID-19 pandemic. The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first.

How will I know the Emergency Broadband Benefit Program is ending?

Your participating provider will provide notice about the last date or billing cycle that the full benefit will apply to your bill and the date or billing cycle that a partial benefit will apply to your bill, in addition to information about the cost of your broadband service after the program ends. Adams Cable Service will place a message on all customer’s bills each month reminding customers this is a temporary program.

What if the program funding runs out during my monthly billing cycle?

The end of the program may not be timed to your billing cycle for service. This may result in you receiving less than the full monthly service discount in the final month of the program. In the event that you might receive a partial benefit in the last month of the program, your participating provider must receive your permission before they can charge you an amount higher than what you would pay if the full Emergency Broadband Benefit is applied to your broadband bill. In other words, if you were receiving a $50 discount off of your broadband bill, but based on the available funds in the program, there is only enough to provide you with a $40 discount, your provider must have your permission to charge you the additional $10. Adams Cable Service will provide 30 day notice if possible, for the end of the program.

Can I continue to receive broadband service when the Emergency Broadband Benefit Program ends?

Households will need to opt-in or request to continue broadband services with their provider. If you don’t opt-in or select a new service plan with your provider, your broadband service will end once the program ends. Adams Cable customers are opting in when they e-sign agreement to continue service and be billed once the program ends.

Will I be charged for service when the Emergency Broadband Benefit Program ends?

Yes, if you agree to continue receiving service from your provider.

Please Note: You must fill this form out completely with the exact same information you provided to USAC.
Failure to follow these instructions may result in your application being rejected by USAC.

Applicant



Benefit Qualified Person